Terms of Service
Tension Hosting agrees to provide services to the client, subject to the following Terms of Service (ToS). Tension Hosting, referred to as Tension Hosting and The Client. Use of Tension Hosting constitutes acceptance and agreement to these Terms of Service. All provisions of this contract are subject to change from time to time at the discretion of Tension Hosting. Clients understand that changes to the ToS by Tension Hosting shall not warrant early contract termination or non-payment.
By using the service of Tension Hosting you agree to the following TOS.
Refunds
All eligible hosting service orders placed by newly registered clients are entitled to refunds within the first 24 hours of server creation in our database. Refunds are processed through the gateway used for the initial payment. Refunds cannot be requested without probable cause. Additionally, only services marked monthly are eligible for refund. The 24-hour money-back guarantee applies to a new client s first order only. All refunds will be refunded to account credit unless a staff member decides otherwhise. To request a refund, a client must submit a refund request via our support ticket system billing.tensionhost.com/tickets, outlining the reason. If eligibility criteria are met, a refund will be issued by a team member. Refunds are not issued automatically.
Chargebacks / Disputes
Any chargeback or payment dispute initiated without prior contact with our support team will result in immediate suspension of all related services and may lead to future purchases being blocked. We encourage customers to reach out to us directly to resolve any issues before pursuing a chargeback or PayPal dispute. If a chargeback occurs, we reserve the right to charge a processing fee to cover the costs associated with the dispute. Refunds will only be issued in accordance with our Refund Policy and are not guaranteed in the event of a chargeback. In cases of unjustified chargebacks, we may revoke services, block future orders, and pursue legal action if necessary. Customers are responsible for ensuring proper payment processing and should address any concerns with us before initiating a dispute. We are committed to resolving issues fairly, and we encourage direct communication to ensure a timely and satisfactory resolution. Tension Hosting utilizes FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using one-way hashed information.
Misconduct
Tension Hosting reserves the right to terminate services immediately if a client engages in behavior deemed rude, abusive, or threatening. Tension Hosting retains the discretion to withhold refund eligibility in such cases.
Cancellations
To terminate services, clients must cancel via our billing area using the cancellation request form.
Exploitation
Clients are prohibited from exploiting services to modify settings or features beyond those permitted in their rental agreement, this can lead to termination of service.
Affiliate Program
Tension Hosting reserves the absolute and unconditional right to accept, reject, modify, or terminate any affiliate partnership at its sole discretion, with or without notice, including but not limited to immediate termination for fraudulent activities, unethical practices, failure to generate legitimate conversions, intellectual property misuse, or any actions deemed detrimental to Tension Hosting's business interests, with the understanding that all affiliate commissions are non-guaranteed, subject to comprehensive verification, and can be withheld, cancelled, or adjusted at any time if suspicious activity is detected or the affiliate fails to comply with the established terms of engagement, and the affiliate further agrees to fully indemnify Tension Hosting against any potential legal claims, financial responsibilities, or reputational risks arising from their marketing activities. Using the affiliate program on your own purchases is not permitted, any affiliate orders that are found to be your own will be removed.
Liability Limitation and Exclusion
Tension Hosting shall not be held liable for any data loss or disruptions, delays, or disconnections of services. Tension Hosting reserves the right to terminate a client s services in the event of a charge dispute, regardless of the outcome of the dispute.
Support
Support requests for Tension Hosting products must be submitted through the billing system via tickets or through Discord at
Termination
Tension Hosting reserves the right to terminate services upon any violation of these terms or other justified reasons. Services suspended for non-payment will be terminated 7 days after the renewal invoice is due.
Legal Contact
Tension Hosting retains the right to seek and consult with appropriate authorities in case of issues arising from policy violation or illegal activities requiring law enforcement involvement. Communication between parties is regarded as confidential unless prior approval is obtained.
Privacy Policy
Changes to Terms
Tension Hosting may update these Terms of Service at any time. Clients are encouraged to review this page periodically for changes. Continued use of the services after changes are made constitutes acceptance of the revised terms.
Contact Us
If you have any questions about these Terms of Service or your dealings with Tension Hosting, please contact us at billing.tensionhost.com/tickets or at our Discord at
Tension Terror Halloween Discount
The Tension Terror Halloween Discount is available from October 4, 2024, to November 1, 2024. This discount applies only to new servers and upgrades. Discounts are valid for the first month of service; thereafter, standard pricing will resume. Please note that downgrades to discounted prices are not permitted.
Tension Black Friday Discount
The Tension Black Friday Discount is available from November 29, 2024, to December 1, 2024, at 12:00 PM GMT. This discount applies only to new servers Discounts are valid for the first month of service; thereafter, standard pricing will resume. Please note that downgrades to discounted prices are not permitted
Tension Christmas Discount
The Tension Black Friday Discount is available from November 29, 2024, to December 1, 2024, at 12:00 PM GMT. This discount applies only to new servers Discounts are valid for the first month of service; thereafter, standard pricing will resume. Please note that downgrades to discounted prices are not permitted
Tension New Years Discount
The Tension New Years Discount is available from December 31, 2024, to January 5th, 2025, at 12:00 PM GMT. This discount applies only to new servers Discounts are valid for the first month of service; thereafter, standard pricing will resume. Please note that downgrades / upgrades to discounted prices are not permitted.