Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Tension Hosting ("we", "us") collects, uses, and protects information about you when you use our website at tensionhost.com and any services we provide. By using our site or purchasing a service, you agree to the terms of this policy.

Who We Are

Tension Hosting is a game server hosting provider operating at tensionhost.com. For any privacy-related queries, you can contact us via our support ticket system at billing.tensionhost.com/tickets or via Discord at discord.tensionhost.com.

What Information We Collect

We collect information from you in the following circumstances:

• Account registration: Your name, email address, and any optional contact details you provide when creating a billing account.
• Purchasing a service: Your billing address and payment details. Payment card data is handled directly by our payment processor, Stripe, and is never stored on our systems. For more information on how Stripe handles your data, see stripe.com/privacy.
• Support interactions: Any information you provide when submitting a support ticket or contacting us via Discord.
• Site usage: Technical information collected automatically when you visit our site, including your IP address, browser type, operating system, and pages visited. This is collected via our live chat provider, Tawk.to. For more information, see tawk.to/privacy-policy.
• Cookies: Our site uses cookies to maintain your session and improve site functionality. You can disable cookies in your browser settings, but some features of the site may not function correctly if you do.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and deliver the services you have purchased.
• To process payments and send billing notifications, invoices, and renewal reminders.
• To respond to support requests and communicate with you about your services.
• To detect and prevent fraud, abuse, and violations of our Terms of Service.
• To screen new orders for previously reported fraudulent activity using FraudRecord. Information submitted to FraudRecord uses one-way hashed identifiers and does not include plaintext personal data.
• To send service-related emails. We do not send marketing emails unless you have opted in to receive them.
• To comply with legal obligations, including responding to lawful requests from law enforcement or regulatory authorities.

Third-Party Services

We use the following third-party services that may process your data as part of delivering our services:

• Stripe - payment processing. Your card details are submitted directly to Stripe and are not seen or stored by us.
• Tawk.to - live chat and site analytics. Tawk.to may collect your IP address and browser information when you visit our site.
• FraudRecord - fraud screening for new orders.
• Discord - optional support channel. Use of Discord is subject to Discord's own privacy policy.

We do not sell your personal information to any third party. We do not share your data with advertisers or marketing networks.

Data Retention

We retain your account and billing information for as long as your account is active, and for a reasonable period afterwards in order to comply with our legal and financial obligations. If you request deletion of your data and you have no outstanding services or unresolved billing matters, we will remove your personal information from our systems within a reasonable timeframe. Some information may be retained longer where required by law, for example transaction records for tax purposes.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of any inaccurate data we hold.
• Request deletion of your data, subject to any legal obligations we have to retain it.
• Object to or restrict certain uses of your data.

To exercise any of these rights, contact us via a support ticket at billing.tensionhost.com/tickets. We will respond within a reasonable timeframe.

Security

We take reasonable technical measures to protect your data, including SSL encryption for all data transmitted between your browser and our site. However, no system is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your account credentials secure.

Changes to This Policy

We may update this Privacy Policy at any time. The date at the top of this page will reflect the most recent revision. Continued use of our site or services after changes are posted constitutes your acceptance of the revised policy.

Contact

If you have any questions about this policy or how your data is handled, contact us at billing.tensionhost.com/tickets.